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Privacy Policy
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Milk early parenting support logo. Kellie Eason Advanced Lactation Consultant IBCLC. Your all in one  Holistic support for Lactation Consultancy, Parent Prep, Breastfeeding, Lactation, Bottle Feeding, Solids, Sleep & Family Wellness.

Privacy Policy

Your Privacy is extremely important to us.

MILK early parenting support is committed to respecting your privacy and upholding the security of your personal information, so you can feel confident when interacting with our services.

MILK early parenting support is committed to providing you with the best possible customer service experience while protecting your personal and health data.


MILK early parenting support is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals as well as the Privacy and Data Protection Act 2014). This Privacy Policy relates to both use of this website and the clinical and practice management aspects of MILK early parenting support.


Collection of your personal information

We collect personal information you provide to us directly, for example, in person during our consultations, over the phone, by email, or through our website.

If you choose to make a booking with MILK early parenting support via our website, we use third parties to collect personally identifiable personal, financial and health data in accordance with Australian Law (Privacy Act 1988, and collection of personal and health data in Victoria.


On occasion these third party providers use cloud storage of your personal, financial and health data which may be stored in Australia or offshore.

MILK early parenting support will protect the privacy of your personal health information as required by the Code of Professional Conduct of the International Board of Lactation Consultant Examiners, the Privacy Act 1988 (Cth) and additional privacy laws pertaining to health information relevant to Victoria (Privacy and Data Protection Act 2014).


Use of personal information

We use personal information and health information you provide us to make clinical assessments and develop a management, feeding and lactation plan for you and/or your child. Where necessary, such as in correspondence with your GP or other health professional, your health information may also be used for ongoing management and care.

Other than for the Purpose for which you have provided us with your personal information and health information; we may also use it for other related purposes or as permitted or required by law. Such relating purposes include:

  • issuing receipts

  • responding to your comments or questions

  • providing you with marketing material such as our newsletter (if you opt-in to receive such information).


Disclosure of personal information

We may share any personal information you have provided us during our evaluation and/or management of you and/or your child to your other health care providers, as deemed reasonably necessary for your ongoing care and as outlined in your signed consent form.

Any personal information you provide us may also be disclosed, if appropriate, to third parties who provide services on our behalf, such as but not limited to handling customer support enquiries, outsourcing administrative tasks and providing booking and patient management platforms.


Those companies will be permitted to obtain only the personal information they need to deliver the service they have been hired to perform on our behalf.  Our suppliers are required by us to comply with the Australian Privacy Principles.


We have confidentiality agreements in place with many of our service providers and external agencies who handle personal information that we provide to them. MILK early parenting support will only disclose your personal information for the purposes for which it was initially collected, other than directly-related purposes or purposes to which you have otherwise consented.

Other than as stated above, MILK early parenting support will not share your personal information. We will never share your personal, health or financial information with any third parties without your consent, or unless required by law.


Data Security

We are committed to protecting your data. We take commercially-reasonable steps to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms and your information is held in secure servers.

However, data protection and security measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to protect your personal information (for example, by protecting any usernames and passwords) and you should notify us as soon as possible of any security breaches. If you do not wish to pay your deposit online, please contact us to arrange for an alternative payment method.


When you visit our website, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law.

Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users that disallow cookies.


Third party links
Our website may contain hypertext links to other third-party websites. MILK early parenting support is not responsible for the privacy practices or the content of such websites, which are governed by the privacy policy of third parties. MILK early parenting support is not in a position to verify the accuracy of the information or any claims made by third parties.

Accuracy, access and correction

MILK early parenting support takes reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.

We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law.


You may be required to put your request in writing for security reasons, and we reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.


We will notify you of the basis for any denial of access to your personal information.


We will respond to your request within a reasonable period after the request is made.

To request access to your personal information or, if you wish to update or correct your personal information, please contact us via email at


Changes to this Privacy Policy

MILK early parenting support may revise this Privacy Policy or any part of it from time to time.

Please review this Privacy Policy for changes.

If we make material changes to this Privacy Policy, we will notify you by email or by putting a notice on our home page.

Your continued use of our website, or provision of further personal information to us once you have been notified of the revised Privacy Policy constitutes your deemed acceptance of the revised Privacy Policy.


Contacting us
MILK early parenting support welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us with attention to the Privacy Officer.

Mum and Baby. Milk early parenting support - Kellie Eason Advanced Lactation Consultant IBCLC. Your all in one  Holistic support for Lactation Consultancy, Parent Prep, Breastfeeding, Lactation, Bottle Feeding, Solids, Sleep & Family Wellness.

Kind Words from a Kind Mama

Kellie was an invaluable resource in navigating the tough few weeks following my 3month olds tongue and lip tie revisions. Her expertise in this area , alongside her lactation consultant knowledge helped me overcome some challenging breastfeeding issues. Thank you Kellie for your care and support , we are forever grateful and wouldn’t be where we are today if it weren’t for your wonderful visits. ANIKA J

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